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June 4, 2015 12:12 am
The pressure is on for your agency to make its documents easier to understand. The new Plain Writing Act comes with a bunch of requirements for simplifying the way your agency writes.
The IRS has found a way to make complicated tax information easy on the eyes and mind. Its work has won top honors in a contest from the Center for Plain Language.
Jodi Patterson of the IRS Office of Taxpayer Correspondence explains how the agency weathered its way through the first several months of the Plain Writing Act.
As agencies begin to formalize their AI programs and look at where to scale up pilots and use cases, federal and industry leaders point to prioritizing based on outcomes. Learn insights from DHS, NSF and VA, as well as Pegasystems in our new ebook.
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