Stewart Liff, Fellow, Performance Institute

The latest example of mismanagement at the Veterans Affairs Department comes once again from the Philadelphia regional office. Two senior officials charged their employees to attend a work party and gave their profits to one of the official’s wives. But the VA’s mission should be the one incentive all of its employees can agree on. Stewart Liff, a fellow at the Performance Institute, is a former director of the Los Angeles Veterans Affairs Regional Office. He tells In Depth with Francis Rose about two approaches managers can take to leave a lasting impact on their employees.

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