Paul Eder: Using the right ruler to measure your agency’s performance

The White House wants agencies to use data to make budget decisions and more data is available than ever to determine what works and what doesn't. But data may ...

The White House wants agencies to use data to make budget decisions and more data is available than ever to determine what works and what doesn't. But data may not be the only measure of program success. Paul Eder is a lead consultant at the Center for Organizational Excellence. He tells In Depth with Francis Rose that expectations may play a part in the success of your work.

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