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Jared Serbu: The VA tries to turn itself into a customer focused organization

The Department of Veterans Affairs says it’s trying to become a customer focused organization, with programs built more around input from veterans themselves ...

August 5, 2015 6:09 pm

< a min read

The Department of Veterans Affairs says it’s trying to become a customer focused organization, with programs built more around input from veterans themselves and less by the whims of Washington policymakers. Federal News Radio’s Jared Serbu reports VA is starting with the fundamentals — like figuring out who those customers are.