Phil Carter: Simpler is better for VA customer service
August 10, 20159:50 pm
< a min read
Veterans Affairs Secretary Bob McDonald says most veterans don't know what Blue Button, E-Benefits or MyHealtheVet are and what each of those services can do for them. He wants his new Veterans Experience Officer -- Tom Allin -- to consolidate the department's websites into one. Phil Carter is a senior fellow and director of the Military, Veterans and Society Program at the Center for a New American Security. He tells In Depth with Francis Rose why simplifying everything could be an even bigger challenge for the VA.