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Justin Herman: Making customer service across government easy with Yelp

The emphasis on customer services across government includes a higher profile for feedback. The latest social media site to give agencies feedback on employee p...

Francis Rose

September 21, 2015 12:01 pm

< a min read

Justin Herman — General Services Administration

The emphasis on customer services across government includes a higher profile for feedback. The latest social media site to give agencies feedback on employee performance and mission delivery is Yelp. Justin Herman of the General Services Administration tells In Depth with Francis Rose the deal with Yelp is just one of many opportunities for agencies to interact with citizens.