The units were sold by Verizon stores in the U.S., other stores and school districts between April 2017 and March 2021. They were sold for $50 to $150.
Users can contact Verizon for a replacement. Parents whose children received the recalled Ellipsis Jetpack from their schools should contact their school for instructions on how to receive a replacement.
Verizon said that of2.5 million devices being recalled, just over 1 million are currently in use. Of those, several hundred thousand were purchased and are being used by schools.
This story has been corrected to show that Verizon is only offering a replacement, not a refund.