SEATTLE (AP) — The CEO of Alaska Airlines says the high level of flight cancellations since April will continue through this month.
The Seattle Times reports that Ben Minicucci said in a message to employees Thursday evening that stability should return in June.
“Of the 1,200 flights that we operate every day, we’ve been canceling about 50 of them, roughly 4%. This is coming at a time when flights are already full, so rebooking options are limited and many of our guests have experienced extraordinarily long hold times,” Minicucci wrote.
Passengers whose travel plans have been disrupted have found little help from the airline in finding alternative ways to their destination, with customer service phone lines citing hold times of up to 10 hours.