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For federal agencies, good customer service requires lots of attention to details, technology and process. Agencies also need an understanding of what citizens are seeking. That's according to Martha Dorris, the General Services Administration's former director of Strategic Programs. Dorris retired from the government a few weeks ago, after 34 years. An expert in customer service, she's still at it with a new consulting gig. She filled in Federal Drive with Tom Temin with all the details.
The Department of Homeland Security is implementing revving up efforts to secure civilian government networks. The announcement came as some Defense Department officials said the U.S. is entering a cyber Cold War. Federal News Radio's Scott Maucione has more on Federal Drive with Tom Temin.
The federal IT budget will to grow in both the civilian and Defense sectors over the next few years. That’s the conclusion from research with dozens of federal IT executives as part of the Professional Services Council’s annual Vision Federal Market Forecast. On Federal Drive with Tom Temin, Robert Haas, chairman of the PSC budget team, tells Executive Editor Jason Miller why agencies and industry are optimistic.
Vendors chide the government for keeping programs running that were coded in COBOL. But there's still life in the market of this much maligned language.
Defense Secretary Ash Carter rolled out the first tranche in a series of reforms to DoD’s personnel systems. He said the military needs to adapt to a competitive recruiting landscape. Otherwise it could have trouble attracting the level of talent it needs. Federal News Radio’s Jared Serbu shares more on what these changes will bring to DoD's Force of the Future on Federal Drive with Tom Temin.
The Navy has to make some sink-or-swim decisions if it wants to remain intact. It must either maintain its fleet size and global presence and risk breaking the force or shrink to what it can afford. That's one finding of a comprehensive study by the Center for Strategic and Budgetary Assessments. Former Navy Officer Bryan Clark, a senior fellow at the Center, joined Federal Drive with Tom Temin to talk about how these decisions could affect the force.
In Thursday's Federal Headlines, the 2016 National Counter-Intelligence Strategy focuses on foreign intelligence entity threats and creating and using intelligence techniques against them.
Chief financial officers say they have more responsibilities than ever. It's been 25 years since Congress passed the CFO Act. But CFOs say they still have some of the same challenges they encountered back in 1990 — plus a few more, as Federal News Radio's Nicole Ogrysko tells Federal Drive with Tom Temin. Read Nicole's related story.
You learn a thing or two after 35 years in federal management. David Haun led efforts at the Office of Management and Budget during creation of the Homeland Security Department. More recently, he's managed OMB's oversight portfolio for departments that together spend $150 billion a year. He's received just about all the awards a career civil servant can. Now he's joined the public sector practice at Grant Thornton and Thursday joined Federal Drive with Tom Temin to share what big management hurdles remain for the federal government.
The 2020 population count is five years away, a blink of an eye for the Census Bureau. It has to make big decisions now on technology for conducting the count and it needs time to test everything out. Those challenges have caught the attention of the Government Accountability Office. Carol Cha, director of IT Acquisition Management Issues at GAO, tells Federal Drive with Tom Temin more about the Census' plan.
Federal Chief Information Officer Tony Scott said legacy IT systems are causing the biggest technology challenges that agencies face today in cybersecurity, mission effectiveness and mobility. Federal News Radio’s Executive Editor Jason Miller joins tells Emily Kopp on Federal Drive with Tom Temin what's being done about the problem of decades-old systems.
Agencies have no trouble generating data. But what good is it? The Commerce Department is launching a data service to make its vast stores of information more useful to decision makers. Ian Kalin is the chief data officer at the Commerce. He tells Federal Drive with Tom Temin about the new service.
The Education Department’s inspector general said its white-hat hackers were able to compromise the department’s main enterprise IT system. They gained unfettered access to the network. As Federal News Radio’s Jared Serbu tells Emily Kopp on Federal Drive with Tom Temin, it’s just one reason the department's cybersecurity posture got an unfavorable review.
In Wednesday's Federal Headlines, NASA’s chief financial officer said the audit determination reflects the agency’s strong commitment to excellence. NASA is also consistently ranked the best agency to work for in government.