The Office of Management and Budget has been pushing federal agencies to improve customer service, whether online or in-person. But one group has been pushing better service for years. The Government Customer Contact Services Community of Practice was founded by Daryl Covey. A Weather Service executive with 38 years of federal service, Covey tells Federal Drive with Tom Temin what the Community of Practice is all about.
A five-page draft executive order to improve the government’s ability to recruit, retain and train members of the Senior Executive Service is raising eyebrows. Good government groups and other experts are pleased to see the White House’s ideas to make the SES more attractive to current and future members. But they're concerned about what the draft order doesn’t do. Federal News Radio’s executive editor Jason Miller has more on Federal Drive with Tom Temin.
The federal government has designated 15 private sector industries as being or operating critical infrastructure. Each one has a corresponding federal agency with whom that industry shares cybersecurity threat information. Trouble is, the so-called sector-specific agencies haven't done a good job in assessing whether the infrastructure operators are getting better at cyber. That's according to the Government Accountability Office. Its director of cybersecurity issues, Greg Wilshusen, tells Federal Drive with Tom Temin more.
Pentagon brass are starting to get specific about the technologies they're looking for to produce the military advantage they'll need. The so-called third offset strategy acknowledges that the edge from stealth and guided munitions has evaporated. Bloomberg defense analyst Rob Levinson has been following the offset strategy and tells Federal Drive with Tom Temin what the defense industry can expect and what military planners are hoping to achieve.
In Wednesday's Federal Headlines, the House-passed bill authorizes funding and sets policies for intelligence-related activities at 18 federal departments including the NSA, Department of Homeland Security, and the Office of the Director of National Intelligence.
Defense Department Comptroller Mike McCord said the department is getting about 96 percent of what it wants for fiscal 2017. He said 96 percent is a good day. But the administration tossed DOD a $2 billion curve ball. Federal News Radio's Scott Maucione has more on Federal Drive with Tom Temin.
Data has become the life blood of decision-making at many federal agencies. Greg Godbout is one of the leaders in federal data adoption. Now the chief technology officer at the Environmental Protection Agency, he's helping decision-making at both the federal and state levels. Federal Drive with Tom Temin interviewed Godbout and the agency's chief data scientist, Robin Thottungal, for an update on data initiatives. Godbout explained how data innovation can keep federal executives from making bad decisions on what they don't really know.
Ron Walters, interim Under Secretary for Memorial Affairs, VA He's spent decades in federal service, on both the financial management and program sides. Now Ron Walters of the Veterans Affairs Department has been named a fellow of the National Academy of Public Administration. The Acting Principal Deputy Undersecretary of Veterans Affairs now is overseeing the department's memorial and cemetery activities. He fills in Federal Drive with Tom Temin on the latest.
They arrived in town yesterday, but today members of Congress get down to real work. But what's real all depends. If you care about establishment of a federal budget for fiscal 2016, you may have to wait a few days. David Hawkings, senior editor at CQ Roll Call, tells Federal Drive with Tom Temin about another issue that's first in line on the agenda.
In Tuesday's Federal Headlines, OPM says it wants to measure the importance, adequacy and value of employee benefits. The goal is to make sure those benefits align with best practices and employee needs.
"I'm telling you right now, 10 years from now if the first person through a breach isn't a fricking robot, shame on us." -- Deputy Defense Secretary Bob Work
In Monday's Federal Headlines, the FCC's new website is designed to provide better functionality, an improved design, and better searchability and navigability. The switch to the new site is scheduled to begin on Dec. 9 and be completed by midnight on Dec. 10.
The Army is evaluating five years of data to study suicide. The data is both affirming and in some cases disproving what the Army knows about its suicide-prone soldiers. Randy Lane is the division chief of the analytics assessment and systems division at the Army Resilience Directorate. Wendy Lasko is the program manager of the Army Suicide Prevention Program, and Kenneth Cox is the scientific liasion for the Army STARRS program. On Federal Drive with Tom Temin, they tell Federal News Radio reporter Nicole Ogrysko about the data points they collected. The first voice you hear is Lane's.
The Office of Management and Budget is telling federal agencies and the General Services Administration to draw up plans that would let them hire private sector help to respond to a cyber intrusion as quickly as possible. As Federal News Radio’s Jared Serbu tells Federal Drive with Tom Temin, OMB says it’s clear that no civilian agency has the resources to clean up after a major cyber intrusion on its own.