Better Customer Experience Builds Trust in Government

Date: May 26, 2022
Time: 2:00 p.m.
Duration: 1 hour
Cost: No Fee

Description

How are federal agencies actively pursuing ways to improve the interactions with their constituents?

During this exclusive webinar, we will discuss effective approaches taken by the Department of Veterans Affairs, the Office of Management and Budget, the IRS and industry leaders to improve the experience of constituents who interact with the government.

Learning objectives:

Defining Customer Experience from an Agency Perspective
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Date: May 26, 2022
Time: 2:00 p.m.
Duration: 1 hour
Cost: 
No Fee

Description

How are federal agencies actively pursuing ways to improve the interactions with their constituents?

During this exclusive webinar, we will discuss effective approaches taken by the Department of Veterans Affairs, the Office of Management and Budget, the IRS and industry leaders to improve the experience of constituents who interact with the government.

Learning objectives:

  • Defining Customer Experience from an Agency Perspective
  • Relevant Tools for Enhancing Customer Experience
  • Customer Experience with Secure Interactions

Complimentary Registration:

Please register using the form on this page or call (202) 895-5023. Participants can earn 1 CPE credit in Information Technology. To receive CPE credit you must arrive on time and participate in the attendance surveys throughout the webinar. Certificates will be e-mailed to registrants. In accordance with the standards of the National Registry of CPE Sponsors, 50 minutes equals 1 CPE. For more information regarding complaint and program cancellation policies, please contact FederalNewsNetwork.com at (202) 895-5023. Due to this program being offered free of charge, there will be no refunds issued.

 Additional Information:

Prerequisites and Advance Preparation: Basic experience in federal IT recommended, but not required.
Program Level: Beginner
Delivery Method: Group Internet-Based Training

This program is sponsored by   

Complimentary Registration
Please register using the form on this page or call (202) 895-5023

*Training certificates will be e-mailed to attendees after the event.

Federal News Radio, part of the Federal News Network, is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

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  • Barbara Morton

    Deputy Chief Veterans Experience Officer, Department of Veterans Affairs

  • Andy Lewandowski

    Digital Experience Advisor to the Federal CIO, Office of Management and Budget

  • Ken Corbin

    Chief Taxpayer Experience Officer, Internal Revenue Service

  • Steven Boberski

    Senior Business Development Executive, Public Sector, Genesys

  • Tom Temin

    Host, The Federal Drive, Federal News Network