The administration’s executive order on improving customer service has galvanized efforts and created baseline expectations across government. The EO paired with digital transformation efforts has made CX a central focus for both program managers as well technologists.

What is different is the customer-centric approach that agencies are taking when it comes to understanding customer journey and figuring out how to embrace technology and data to agilely adapt workflows and deliver better experiences.

In this exclusive ebook, in addition to VA, Federal News Network reporters take a look at efforts at Customs and Border Protection and the Defense Information Systems Agency to provide insights on how agencies are tackling the CX challenge.

By providing your contact information to us, you agree: (i) to receive promotional and/or news alerts via email from Federal News Network and our third party partners, (ii) that we may share your information with our third party partners who provide products and services that may be of interest to you and (iii) that you are not located within the European Economic Area.