What does it take achieve great customer service in government?
President Joe Biden’s customer experience executive order, issued in December, aims to make government work more effectively, not be as confusing and more straightforward. The executive order directs agencies to modernize programs, reduce administrative burdens, and pilot new online tools and technologies that can provide simple, seamless customer service.
In this executive briefing, the following experts will discuss the 5 success factors of frictionless digital services for citizens.
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