Federal agencies, like other large organizations, spend a lot of time, effort and money to develop the software systems on which programs, employee collaboration and productivity, and service to the citizens depend. Moreover, agency staff and contractors have worked hard to shift development from the traditional “waterfall” methodology to more agile methods with regular, incremental releases of functional modules.
But what good is all that work if the software users are less than enthusiastic about what gets deployed in front of them? If carefully worked out features go untouched? If users hold out for the old systems? Or worse, if developers delivered what they thought users wanted, but users find the software has missed the mark?
In this exclusive executive briefing, the following executives discuss how their agencies are deploying software that works, and that users really like.
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