Federal agencies, like other large organizations, spend a lot of time, effort and money to develop the software systems on which programs, employee collaboration and productivity, and service to the citizens depend. Moreover, agency staff and contractors have worked hard to shift development from the traditional “waterfall” methodology to more agile methods with regular, incremental releases of functional modules.

But what good is all that work if the software users are less than enthusiastic about what gets deployed in front of them? If carefully worked out features go untouched? If users hold out for the old systems? Or worse, if developers delivered what they thought users wanted, but users find the software has missed the mark?

In this exclusive executive briefing, the following executives discuss how their agencies are deploying software that works, and that users really like.

  • Maria Fahmi, Vice President of Technology and Engineering, V3Gate
  • Myca Craven, VP of Product Development, Data and Insights, Tyler Technologies
  • Jarrod Bruner, Program Executive, Office of Associate Director for Administration, U.S. Marshals Service
  • Rajeev Dolas, Chief Technology Officer, National Highway Traffic Safety Administration, Department of Transportation
  • Brian Epley, Director and Deputy Chief Information Officer, Environmental Protection Agency
  • Krysti Wells, Director, Office of Customer Advocacy, Policy and Portfolio Management, Environmental Protection Agency


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