Education Dept. goes mobile with student aid program app

If it were a bank, the Federal Student Aid Program would be among the biggest. With citizen experience a priority for federal agencies now, the Department of Ed...

Best listening experience is on Chrome, Firefox or Safari. Subscribe to Federal Drive’s daily audio interviews on Apple Podcasts or PodcastOne.

If it were a bank, the Federal Student Aid Program would be among the biggest. With citizen experience a priority for federal agencies now, the Department of Education has made interacting with student loans a mobile experience. Chris Greene, chief customer experience officer for Federal Student Aid, shared more details on Federal Drive with Tom Temin.

 

Copyright © 2024 Federal News Network. All rights reserved. This website is not intended for users located within the European Economic Area.

Related Stories

    Education’s student aid office plagued by improper payments, should ‘strive for zero mistakes’

    Read more
    (Getty Images/iStockphoto/Jirsak)federal hiring

    To improve agency customer experience, consider investing in the federal workforce

    Read more