Allison Hickey: Battling the VA claims backlog

After a years-long effort, the Veterans Affairs Department has managed to whittle down its backlog of disability claims by 90 percent. It now has fewer than 100,000 disability claims, meaning those more than 125 days since filing. That's down from the record 611,000 claims it still held in 2013. Allison Hickey is VA's undersecretary for benefits. Hickey tells the Federal Drive with Tom Temin more about how VA made this progress. Read a related story.

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