Federal Drive

David Powner: Best practices for service level agreements

The Government Accountability Office looked at 21 large cloud contracts across five cabinet level departments, and found only seven met all of the industry best...

Tom Temin@tteminWFED

April 14, 2016 11:19 am

< a min read

David Powner, director for IT management issues, GAO

The Government Accountability Office looked at 21 large cloud contracts across five cabinet level departments, and found only seven met all of the industry best practices for service level agreements. David Powner, GAO’s director for IT management issues, with Federal News Radio’s Jared Serbu on Federal Drive with Tom Temin about how GAO selected those best practices, and why agencies should be following them.