As the Social Security Administration takes on the challenge of baby boomer retirements, it's trying all sorts of strategies to become more efficient and more in tune with the first fully online generation. Among the many initiatives, three affect the SSA's technology shop. SSA Chief Information Officer Robert Klopp tells Federal Drive with Tom Temin what they are.
Tom Temin is the host of The Federal Drive, 6 a.m.-10 a.m. on 1500 AM in the Washington, D.C. region and online everywhere.
Tom also writes a weekly commentary. Subscribe to Federal Drive's daily audio interviews on iTunes or PodcastOne