Federal Drive

Mariela Melero: Improving customer engagement at USCIS

For immigrants hoping to apply for residency or become citizens, working with U.S. Citizenship and Immigration Services is among their earliest first encounters...

June 17, 2016 9:24 am

< a min read

Mariela Melero, associate director for Customer Service and Public Engagement, USCIS

For immigrants hoping to apply for residency or become citizens, working with U.S. Citizenship and Immigration Services is among their earliest first encounters with the federal government. Mariela Melero, associate director for Customer Service and Public Engagement for USCIS, is a finalist in the Service to America Medals program. On Federal Drive with Tom Temin, Melero tells Federal News Radio's Eric White how she helps improve engagement with a highly diverse customer base. View a photo gallery of Sammies finalists.