Federal Drive

Mallory Barg Bulman: Improving Education Department’s customer service

If you're going to nationalize what was once in the private sector, you should at least give good customer service. That's what the Education Department is tryi...

Tom Temin@tteminWFED

August 10, 2016 12:42 pm

< a min read

Mallory Barg Bulman, director of research, Partnership for Public Service

If you're going to nationalize what was once in the private sector, you should at least give good customer service. That's what the Education Department is trying to do with the college student loan program with its complicated rules and procedures. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin to offer her insight.