Government websites lagging in customer service, scorecard shows
July 20, 2018 7:53 am
< a min read
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Agencies face an uphill battle under the President’s Management Agenda to overhaul their technology for customer service. Not just uphill, but they also a long way to go. A respected federal customer service scorecard shows “.gov” websites lag behind over-the-phone and in-person services. Federal News Radio’s Jory Heckman spoke with Rick Parrish, Forrester’s principal analyst, for more on the 2018 scorecard on Federal Drive with Tom Temin.
Tom Temin is the host of The Federal Drive, 6 a.m.-10 a.m. on 1500 AM in the Washington, D.C. region and online everywhere.
Tom also writes a weekly commentary. Subscribe to Federal Drive's daily audio interviews on iTunes or PodcastOne