Agencies are looking to sure up their customer service but hurdles remain

Best listening experience is on Chrome, Firefox or Safari. Subscribe to Federal Drive’s daily audio interviews on Apple Podcasts or PodcastOne.

Agencies have been tasked by the Trump administration to take their customer service up a notch. But a few things may stand in the way, like budget uncertainty, and in some agencies less-than-optimal relations between line employees and management. Bob Tobias is a professor in the Key Executive Leadership Program at American University and he joined Federal Drive with Tom Temin to argue that better services starts in-house.

Copyright © 2019 Federal News Network. All rights reserved. This website is not intended for users located within the European Economic Area.