Agencies are looking to sure up their customer service but hurdles remain
July 17, 2019 11:17 am
< a min read
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Agencies have been tasked by the Trump administration to take their customer service up a notch. But a few things may stand in the way, like budget uncertainty, and in some agencies less-than-optimal relations between line employees and management. Bob Tobias is a professor in the Key Executive Leadership Program at American University and he joined Federal Drive with Tom Temin to argue that better services starts in-house.
Tom Temin is the host of The Federal Drive, 6 a.m.-10 a.m. on 1500 AM in the Washington, D.C. region and online everywhere.
Tom also writes a weekly commentary. Subscribe to Federal Drive's daily audio interviews on iTunes or PodcastOne