Federal Drive

No single reason customer satisfaction with federal services keeps slipping

Citizen satisfaction with the federal government has long been middling, especially compared to the best of industry.

February 4, 2020 11:53 am

< a min read

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Citizen satisfaction with the federal government has long been middling, especially compared to the best of industry. But for the last couple of years the government has lost ground. That’s according to an annual survey conducted by the American Customer Satisfaction Index. The index’s director of research, Forrest Morgeson, joined Federal Drive with Tom Temin for the details.