Jones leaves State Dept with a newly created Bureau of Diplomatic Technology on the cusp of launch

When Keith Jones joined the State Department as its chief information officer in January 2021, he was surprised by the bureaucracy. Jones spent his entire federal career in working for the Justice Department or the Homeland Security Department and thought he’d knew how the system worked. Jones, who recently left after 17 months as the CIO of the State Department, said he tried cut through the bureaucracy to deal with some long standing cultural challenges. He joined Federal News Network Executive Editor Jason Miller on this week’s Ask the CIO.