DHS on cusp of hiring as many as 100 CX experts

The first group under the “technologist hiring initiative” is about ready to take on the challenge of accelerating the Department of Homeland Security’s drive to improve customer experience.
A senior DHS official said the agency is in the final stages of evaluating almost 1,000 applicants and plans to make job offers before the end of 2022. The official, who requested anonymity to discuss the agency’s initiatives, said DHS hopes to have these new hires in place in January at headquarters and within the component agencies.