NARA looks to double down on email records approach with texts, other messages

The National Archives and Records Administration is looking to expand a successful approach for managing email records to text messages and other digital communications as part of a bid to help agencies with an ever increasing deluge of electronic records.The issue has become only more prevalent after COVID-19 forced agencies to work more remotely and widely adopt video meetings, chat messaging apps and other digital tools to carry out official government business. “The virtual environment has impacted electronic records management,” Laurence Brewer, the U.S. chief records officer at NARA, said during an Aug. 23 event hosted by the Digital Government Institute in Washington. “I think we’re still learning what the implications are as new tools continue to be developed that allow agencies to connect and collaborate electronically.”