The government’s satisfaction index is up, but still not what it should be

The latest poll of Americans’ satisfaction with service they get from the federal government is up. But, with a score of 66 out of 100, the American Customer Satisfaction Index is still below pre-pandemic levels. To get more insight into the poll, Federal Drive host Tom Temin spoke with Forrest Morgeson, the former index research director, who is now a professor at Michigan State University.
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