TMF board leaders outline goals for $100M customer experience investment in agencies

The Technology Modernization Fund is making a big investment in better customer experience throughout government. The TMF will award $100 million to projects that cut wait times for public-facing federal services, as well as excessive paperwork and other barriers. These projects tie back to the Biden administration’s executive order on improving customer experience. For more on this announcement, Federal News Network’s Jory Heckman spoke with TMF Executive Director Raylene Yung. But first, you’ll hear from TMF Chairwoman and Federal Chief Information Officer Clare Martorana.