How Labor is tackling a unique modernization challenge

The Labor Department’s new initiative to modernize the technology that underlies the delivery of unemployment insurance. It’s far from your typical IT project. Labor has more than 50 customers, each at varying stages of development and with varying types of technology. Michele Evermore is the deputy director for policy in the office of unemployment insurance modernization at the Labor Department. Gundeep Ahluwalia is the chief information officer. They tell executive editor Jason Miller about their plans to help states tackle this challenge.