An IRS customer service rep recalls 9/11

I was on the IRS customer service toll free line assisting taxpayers when the first  tower was hit.

I was on the IRS customer service toll free line assisting taxpayers when the second tower was hit.

By the time the Pentagon was hit, I had to tell a taxpayer that I had to discontinue the call, because we were being evacuated.

Remember 9/11!

—John Fox, IRS

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