Hubbard Radio Washington DC, LLC. All rights reserved. This website is not intended for users located within the European Economic Area.
On Air: Federal News Network
Accenture
-
![]()
For lots of reasons, the federal government trails the private sector when it comes to customer service. Pressing forward on trying to fix this situation, the Partnership for Public Service and Accenture. Mallory Barg Bulman, director of research and evaluation at the Partnership, shares the details on Federal Drive with Tom Temin.
July 12, 2017 -
![]()
New data shows agencies bought $120 million more worth of agile services in 2016 than in 2015 as part of the growing demand for these capabilities.
June 12, 2017 -
![]()
An analysis by Federal News Radio found only a handful of agencies are expected to receive funding to create digital services offices next year, but that may not be a sign of doom for this effort.
September 06, 2016 -
![]()
A new report on customer service details gap between agencies' and citizens' perceptions, and challenges to improvement.
February 24, 2016 -
![]()
A report from the Partnership for Public Service and Accenture Federal Services found that data, governance, communication and engagement, and workforce management are the biggest challenges for government agencies trying to improve customer service.
February 23, 2016 -
![]()
Charles Dickens might have described federal customer service as the best and worst. When it's good it ranks up with the best in the private sector. But too often, federal customer service is terrible. Now the Partnership for Public Service and Accenture Federal Services team up to help. They polled agencies with high transaction volumes to discover whether agency managers consider themselves on board with a customer centered approach. Kathy Conrad, director of Digital Government at Accenture, joins Federal Drive with Tom Temin with more detail.
February 23, 2016 -
![]()
How do agencies compete for talent, especially when departments are hiring people with hard-to-find skillsets; people who are well-educated; and people who have plenty of opportunities in a tightening job market.
February 19, 2016 -
![]()
Accenture Federal Services has agreed to acquire Agilex, a provider of digital solutions for the federal government, according to a press release from Accenture.
February 09, 2015 -
![]()
The Federal Information Technology Acquisition Reform Act is closer to passage as part of the National Defense Authorization Act. It will empower Chief Information Officers to make more budget decisions, and be more embedded in the strategic directions of federal agencies. Simon Szykman is Chief Technology Officer of Federal Services at Attain, and former chief information officer of the Commerce Department. Scott Quehl is Senior Principal at Accenture Federal Services, and former chief financial officer and Assistant Secretary for Administration at the Commerce Department. On In Depth with Francis Rose, they said there was no "one moment" the Commerce team decided to work collaboratively in the C-Suite.
December 08, 2014 -
![]()
The Partnership for Public Service and Accenture pinpoint why the federal government lags behind even airlines and cable TV providers when it comes to customer service. A lack of collaboration among agencies, security and privacy concerns, and the congressional appropriations process present big but surmountable challenges, the organizations say in a new report.
September 08, 2014 -
![]()
Accenture's Tom Greiner and Vanessa Godshalk join host John Gilroy to talk how their company is helping federal IT professionals get on the correct career path. April 28, 2014
April 29, 2014 -
![]()
In our special report, Shared Services Revisited, OMB still must solve long-standing challenges to ensure federal providers are capable of bringing on large, cabinet level agencies. The role of the private sector is leaving some vendors unhappy, but officials say history shows their success rate with financial management system implementation to be poor.
April 09, 2014 -
![]()
Accenture's Marcia DeFalco and Rod Benson from Buchanan Ingersoll and Rooney, will talk about an upcoming event that focuses on reducing Healthcare IT costs. October 30, 2012
October 30, 2012 -
![]()
Kay Kapoor leaves to "pursue other opportunities" after less than two years at the helm. John Goodman, who leads the company's defense and intelligence business, takes over on an interim basis.
September 17, 2012
