• Intel agencies aim to be hiring ‘model’ for disabled employees

    The federal intelligence community has been encouraged by the Office of the Director of National Intelligence to promote the retention and hiring of employees who suffer from disabilities.

  • Good customer experience begins with the customer, agencies say

    The departments of the Air Force, Education and Homeland Security are all in the process of transitioning public facing functions into digital applications. Each has a broad customer base with very specific needs that need to be taken into account to provide a good customer experience.

  • STRIDES aims to standardize, increase access to biomedical data

    The more accessible and standardized the data, the faster and better research can take place. That’s in part the idea behind a National Institutes of Health information technology initiative known as STRIDES.

  • Daniel Castro: Lack of benchmarks keep agency websites running slow

    A new study by the Information Technology Innovation Foundation found agencies are doing fairly well when it comes to security, but most agency websites are tough to use from mobile devices, many of them don’t comply with laws requiring them to be accessible to people with disabilities, and, in general they’re slow to load. Daniel Castro, vice president at ITIF, tells Federal Drive with Tom Temin that the websites’ sluggish behavior is partly because the White House has never set governmentwide benchmarks for speed.

  • New IT accessibility rules catch up to 17 years of changes

    The U.S. Access Board finalized new requirements for IT and communications technology under Sections 508 and 255 of the Rehabilitation Act.

  • NPS ensures no one left out at national parks

    NPS is working to build accessibility into the culture despite the unique challenges posed by the nature of the agency’s mission.

  • Jeremy Buzzell: Park Service aims to increase accessibility for everyone

    With visitor levels rising every year to the national parks, the National Park Service is on a long-term plan to increase accessibility to pretty much everyone. Federal Drive with Tom Temin discussed this with Jeremy Buzzell, chief of the national accessibility branch at NPS.

  • Surviving an open office, even with disabilities

    Some simple tips and tools can solve most of the problems that employees with disabilities have in open offices. Others can use them too. The story begins below the photo gallery.

  • Section 508 guidelines get an update under proposed rule

    The U.S. Access Board released its long-awaited proposed rule to update accessibility guidelines for federal information and communication technology. Some of the changes are significant, others are subtle.

  • How to make social media a ‘great equalizer’ for your agency

    As social media becomes an important tool in allowing agencies to meet their missions, managers must ensure that their tweets, Facebook posts and YouTube videos are accessible to persons with disabilities.