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DHS has brought on a U.S. Digital Service veteran to lead a new customer experience directorate.
The Homeland Security Advisory Council's latest report suggest better staffing models, improved technology and other actions could improve CX at several DHS components.
CISA is kicking off Cybersecurity Awareness Month with a new binding operational directive for agencies.
DHS is aiming to hire "hundreds" to help improve customer experiences ranging from air travel to the immigration process.
The board’s inaugural report also contains dozens of recommendations for government, industry and academia, including suggestions for how agencies could improve software security and transparency.
The reforms come after unpublished reports showed cases of sexual harassment, domestic violence and other misconduct being overlooked at DHS law enforcement components.
A newly formed Disinformation Governance Board remains shrouded in secrecy a week after the Biden administration’s announcement of the new effort was met with widespread criticism
If you work at the Department of Homeland Security, you received an email from the big boss on April 14 that you don’t want to leave unread.
Draft findings from the office of the inspector general show sexual misconduct and domestic violence are going uninvestigated, unreported or unpunished at four DHS law enforcement components.
In today's Federal Newscast, the Department of Homeland Security is recognizing its standout employees.
The American Federation of Government Employees is at odds with TSA Administrator David Pekoske over what the union says is an unnecessary delay in expanding collective bargaining for the approximately 50,000 airport screeners who work for TSA.
DHS Secretary Alexandro Mayorkas is setting up a new Climate Change Professionals Program to recruit graduates and current agency employees to support the department’s growing focus on adapting to climate change.
Agencies now have until Dec. 23 to address vulnerable software on their networks.
In today's Federal Newscast, the Department of Homeland Security is making its bug bounty pilot a permanent program.