Betsy Beaumon

Social Security Administration

SSA leaning into e-signatures as way to cut mountain of mail

SSA is implementing e-signatures capabilities for more than 30 forms and removing the signature requirement altogether for 13 forms.

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Peter MusurlianDustin Brown

This career federal-management policy guy takes over one of the biggest management challenges in government

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Social Security Administration

SSA’s new customer experience shop eyeing more real-time public feedback

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