Mark Schwartz, the chief information officer at the U.S. Citizenship and Immigration Service in the Homeland Security Department, is the second high-profile CIO who announces plans to leave government in the coming month.
Passport Services also plans on rolling out push notifications for application renewals, as part of its efforts to reduce the burden on customer service phone lines.
Amid a growing emphasis on efficiency from the Trump administration, some agencies are beginning to find new savings by retooling cumbersome customer service processes and modernizing legacy systems.
Advocating data center consolidation and optimization as a priority could be a tough sell to the Donald Trump administration, but the federal IT community has courted the White House by framing the issue within the narrative of the president’s soon-to-emerge cybersecurity executive order.
The Homeland Security Department’s Office of Inspector General issued a management warning to the U.S. Citizenship and Immigration Services, telling Director Leon Rodriquez not to restart its use of Electronic Immigration System because of unsolved technical and security issues.
Multiple industry sources confirmed that the U.S. Citizenship and Immigration Service (USCIS) will not to take part in the pilot test that was expected to begin in 2017. That decision comes as GSA’s 18F awards Equifax a contract for identity proofing and fraud detection.
Federal CIOs say if you want to get on board with agile services, be adaptable, communicate and don’t be afraid to fail.
Federal agencies are using artificial intelligence to do everything from cataloging milk prices to monitoring immigration status. Department leaders say the technology helps cut costs and improve accuracy, but machines are also impacting the human workforce.
Federal News Radio looks at artificial intelligence, government policies to regulate it and how agencies are using this technology.
The Department of Homeland Security is a diverse collection of agencies performing a variety of tasks, as evidenced by its three nominees for the Service to America Medals.