Courtney Winship

Amelia Brust/Federal News Network

Agencies improving in CX but need to worry less about digital – more about human design

Speakers at a virtual summit this week detailed how the pandemic gave their agencies a chance to make long-talked about improvements to customer experience.

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USCIS aims to deliver ‘unified experience’ online under recently passed digital-gov law

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Executive Briefing Series: Digital Customer Experience

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