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cross-agency priority goals
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The White House is working with the American Council for Technology-Industry Advisory Council to help shape the next round of customer service initiatives using commercial best practices. Customer service is one of the White House's top cross-agency priority goals. Jim Williams is a partner at Schambach and Williams Consulting. He tells the Federal Drive with Tom Temin how he's heading up the ACT-IAC effort.
September 02, 2015 -
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The new "federal feedback button" is the White House's latest attempt to boost agencies' interactions with Americans and enhance their level of customer service.
March 24, 2015 -
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The White House proposed in its 2016 budget request to Congress that lawmakers approve the interagency transfer of money to pay for long-term progress against the 17 cross-agency objectives.
February 03, 2015 -
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The 2015 budget came with more than money for federal agencies. You got some homework, too. Namely 15 Cross-Agency Priority (CAP) goals important to the White House. They cover everything from cybersecurity to climate change. Brenna Isman is a project director at the National Academy of Public Administration. She joined Tom Temin on the Federal Drive to discuss some of the CAP goals agencies will be working toward over the next year or so.
January 12, 2015 -
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The government wants to go green and it's soliciting employee suggestions to help do it. It's a top-to-bottom effort though, as federal agencies also released their annual sustainability plans and the President announced a new GreenGov Symposium.
November 04, 2014 -
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The Office of Management and Budget starts to see progress on a set of 15 cross-agency goals. The Cross-Agency Priorities, or CAPs, are a mix of policy and management reforms that range from stronger cybersecurity to better customer service. As of this month, OMB now has action plans for each one and tracks agency progress on Performance.gov. Now the results are trickling in. John Kamensky is senior fellow and associate partner for the IBM Center for the Business of Government. He's shared the results from the latest progress reports on In Depth with guest host Jared Serbu.
July 14, 2014 -
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Despite steps forward, agencies fell short of their 2014 targets for cybersecurity. The Obama administration is pushing chief information officers to focus on priorities of continuous monitoring, phishing and malware, and authorization processes for 2015, according to the newly released cross-agency priority goals on Performance.gov.
July 14, 2014
