Hubbard Radio Washington DC, LLC. All rights reserved. This website is not intended for users located within the European Economic Area.
One sign that the world is sort of back to normal, more people than ever are signing up for the various Trusted Traveler programs.
The Technology Modernization Fund Board and the Office of Management and Budget has made 18 awards, including four that specifically call out zero trust, worth more than $400 million since March 2021.
By embracing automation, federal CIOs can expect to see faster, more transparent CX and millions in taxpayer dollars saved. And the possibilities don’t end there.
The Biden administration is setting a high bar for customer experience across government, but it’s the General Services Administration that’s laying the foundation for those improvements.
Patrick Newbold, assistant deputy commissioner and deputy chief information officer at SSA, said meeting with the Baltimore Ravens about how they use their data to drive decisions helped the agency improve its customer experience.
It's easier to imagine better CX than to make it happen. At least now it's their money.
Along with challenges logging in to TSP’s updated system, an exclusive Federal News Network survey shows many participants are frustrated with the new layout.
The Federal Retirement Thrift Investment Board adds customer service representatives to help participants who are frustrated with new account interface.
Getting information from a federal website or agency without difficulty is still not a reality for many Americans. USDA wants IT folks who can "speak" non-IT language.
Agencies embracing DevSecOps tout its potential to enhance communication, customer experience and IT security at every stage of a product’s lifecycle.
In today's Federal Newscast, a federal judge in Texas has blocked the Navy from enforcing its COVID vaccine mandate against nearly 4,000 sailors who’d filed religious exemptions.
Few services to the public can be as troublesome as agency contact centers, just ask the IRS.
Harrison Smith, co-director of the IRS Enterprise Digitalization and Case Management Office, said the agency must help industry partners understand what they want to accomplish.
The goal of CX is to garner customer feedback and emotions, not to develop more barriers and cumbersome protocols. The last thing organizations want to do is have their progress stalled by bureaucracy.