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Technology will only enable what thinking people can envision.
Former federal technology executives offer their insights of the biggest stories of 2021 and which storylines will carry over in 2022.
The Office of Management and Budget will launch its first-ever learning agenda for the president's management priorities. It's soliciting feedback from academics, federal employees and state and local governments on the kinds of questions that will shape work on the President's Management Agenda.
NASA SEWP Program Manager Joanne Woytek joins host Mark Amtower on this week's Amtower Off Center to give an update on the GWAC and share her strategic goals for 2022.
Biden’s executive order, in fact, marks the latest in a series of efforts over the past 30 years to measure and improve public-facing government services.
The new online feature will allow travelers to avoid a trip to a nearby post office or passport agency, and ensure greater continuity of operations.
In today's Federal Newscast, President Joe Biden will sign an executive order aimed at saving Americans time and frustration when seeking a broad array of federal services.
Latest White House executive order underscores customer experience improvement projects already underway.
DISA staff are using program management tools and principles to monitor and track plans internally, while the Air Force is conducting weekly IT pulse surveys.
The Biden administration on Thursday described three broad priorities and several underlying strategies that will inform the President's Management Agenda. It will roll out more specifics, along with more detailed goals and plans, in the coming weeks and months.
When it comes to improving customer service, Clare Martorana, the federal chief information officer, said agencies are trying to think less about individual transactions and more about the experiences Americans have with government at various stages of their lives.
The Biden administration is working on an executive order focused on improving customer experience within government and building on its ongoing work to improve the equity of public-facing services.
In today's Federal Newscast, the State Department says it can now get passports out to customers in a matter of weeks.
Nico Papafil, director of the General Services Administration’s 10x program, said the program will fund more such ideas than ever before in fiscal 2022.