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Biden administration has to help straighten out the COVID-19 vaccine chaos at the state level.
This week on Amtower Off Center, Brian Chidester, Global Public Sector marketing executive for OpenText, joins host Mark Amtower to discuss the benefits and challenges of using the "whole of government" approach to resolving issues in the federal government.
To get a handle on how agencies are dealing with the new customer service imperative, Federal News Network brought together a panel of government and industry experts.
USDA Chief Information Officer Gary Washington said modernizing IT means better customer experience for employees and stakeholders in the field.
With working capital funds, maybe agencies can finally close the service gap with industry.
Forward-thinking agencies have realized that the expectations Americans have as consumers also frame their interactions with the government, and the President’s Management Agenda has made improving those interactions a top priority.
This week on Amtower Off Center, Martha Dorris, founder and CEO of Dorris Consulting joins host Mark Amtower to discuss customer experience and how it fits in the federal government.
Veterans Affairs recently created the first-ever employee journey map, which the Trump administration sees as a potential tool for agencies. Journey maps could help agency leaders better identify workforce trends.
In today's Federal Newscast, more Pentagon employees are being told to telework because of an uptick in coronavirus infections in the National Capital Region.
Speakers at a virtual summit this week detailed how the pandemic gave their agencies a chance to make long-talked about improvements to customer experience.
Department of Veterans Affairs has also developed employee journey map, which describes key career moments for its workforce. VA said it's using the map to create improved experiences for employees, and in turn customer experience to veterans.
The election fiasco you can't fix, so its best to concentrate on the day-to-day work of the people
Maylin Jue, the Labor Department’s enterprisewide shared services program manager, said by consolidating human resources, personnel security, technology and procurement functions across the department, employees will receive better, faster and cheaper services.
Customer experience from government agencies has a long way to go. That's the principal finding in the latest survey by Forrester Research.