The National Restaurant Association recently gave out this year’s military food service awards.
Compared to the private sector, the federal government, as a whole, ranks down toward the bottom of a new customer service scorecard.
Following the release of the President’s Management Agenda, the Trump administration is relaunching the Federal Customer Service Awards program the Obama administration began in 2015.
The Trump administration has big plans to improve the government’s customer service, but Margaret Weichert, the deputy director for management at OMB, says getting there means more than just modernizing IT.
The Environmental Protection Agency received one of the inaugural Citizen Champions of Change awards for its customer service efforts.
About 20,000 new opt-ins to the blended retirement system aren’t taking full advantage of the Thrift Savings Plan and its benefits.
Senior Correspondent Mike Causey asks what feds who are stuck at the office think of teleworking and its effects on customer service and social interactions.
A powerful wind storm earlier this month knocked out power at the Thrift Savings Plan’s data center, which left participants without a way to contact the agency for several hours March 2.
Good design is part of good customer service. So is ensuring consistency from location to location.
When it comes to adopting new technology and revamping online services to the public, federal agencies don’t always need to reinvent the wheel.