Darren Guillot

(AP Photo/Susan Walsh)FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. Lawmakers are increasingly looking at boosting the IRS to help pay for infrastructure improvements. (AP Photo/Susan Walsh, File)

IRS expands AI-powered bots to set up payment plans with taxpayers over the phone

The Internal Revenue Service is handling more of its call volume through automation, which gives its call-center employees more time to address more complex…

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