David Lipscomb

teleworking, telework

Agencies’ web pages getting easier to understand but not searchable

What good is web page on federal housing assistance if no one can find it? That was the question raised in this year’s Federal Report Card from the Center…

Open Data/Transparency

FILE - In this May 18, 2017 file photo, the Healthcare.gov website is seen on a laptop computer, in Washington. The Trump administration came in looking to dismantle Barack Obama’s health care law, but the Affordable Care Act survived. Now the administration is on the line to deliver a smooth finale to sign-up season, with a crush of customers expected this week. Friday, Dec. 15 is the last day for procrastinators to enroll for subsidized private coverage in 39 states served by HealthCare.gov. (AP Photo/Alex Brandon, File)

Agencies struggle to use clear language for public services

Agency Oversight