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Continuing its week-long series of interviews with recent Presidential Rank Award winners. Temin's guest for this interview probably knows as much about disasters — and federal responses to them — as anyone.
When people go online to get information, their expectations have been set by their daily activities. For most, that involves going online and purchasing items for retailers who have developed entire businesses around providing a positive, digital experience.
The Homeland Security Advisory Council's latest report suggest better staffing models, improved technology and other actions could improve CX at several DHS components.
In today's Federal Newscast: The GAO calls on FEMA to help more people in need of rebuilding their homes. The percentage of contract protests drops by double digits. And the Thrift Savings Plan was up in October.
The Office of Personnel Management authorized up to four hours of paid leave for federal employees to receive their COVID-19 vaccine booster shots.
The Department of Homeland Security has issued new guidance to operators of the National Public Warning System, who are distributed throughout the U.S. The guidance is how to protect the system from electromagnetic pulses or EMP, whether caused by sunspots or a nuclear detonation. The guidance was a joint effort of several DHS components.
DHS is aiming to hire "hundreds" to help improve customer experiences ranging from air travel to the immigration process.
Every organization talks about innovating and hiring innovators, but how to you find such people? Sabra Horne, an entrepreneur-in-residence at BMNT and former CISA innovation hub chief joined the Federal Drive to give her view.
FEMA looks to add more support for its reservist workforce, as the agency faces staffing shortages and disasters become increasingly frequent.
The new policy is aimed at ensuring FEMA employees are properly categorized under the Fair Labor Standards Act.
It's expected to take "months" for the Class Action Implementation Group to gather enough information to determine who is eligible to receive payments.
When it comes to cutting edge technology and IT advancements, federal, state and local governments are often criticized as slow to adapt to new technologies. In one area, however, government has often led: disaster recovery.
The number of natural disasters requiring a federal response seem to be on the rise. Yet the first- response agency FEMA suffers from staffing shortages. That's one finding of a review by the Government Accountability Office. No agency can ensure mission success without the right people. The Federal Drive with Tom Temin got more from GAO's director of Homeland Security and Justice issues Chris Currie.
What promises to be a long accounting for the federal response to the pandemic, it's already underway.