Forrest Morgeson

Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

The government’s satisfaction index is up, but still not what it should be

The latest poll of Americans’ satisfaction with service they get from the federal government is up. But with a score of 66 out of 100, the American Customer…

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Uh-oh, satisfaction with federal government services has dropped

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Getty Imagesfederal data strategy

No single reason customer satisfaction with federal services keeps slipping

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