Forrest Morgeson

Uh-oh, satisfaction with federal government services has dropped

Citizen satisfaction with government services fell again last year. In fact, the satisfaction index fell to the lowest point since measurement started…

Agency Oversight

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No single reason customer satisfaction with federal services keeps slipping

Federal Drive

Businesswoman pressing smiley face emoticon on virtual touch screen. Customer service evaluation concept.

Federal agencies score all-time high on customer satisfaction survey

Management

Satisfaction with federal government services hits new low

Agency Oversight

Federal Drive Interviews — Feb. 6, 2013

Federal Drive

Survey: citizen satisfaction plunges

Federal Drive