Forrest Morgeson

customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

The government’s satisfaction index is up, but still not what it should be

The latest poll of Americans’ satisfaction with service they get from the federal government is up. But with a score of 66 out of 100, the American Customer…

Agency Oversight

Getty Images/iStockphoto/Tero Vesalainen

Uh-oh, satisfaction with federal government services has dropped

Agency Oversight

Getty Images

No single reason customer satisfaction with federal services keeps slipping

Federal Drive

Businesswoman pressing smiley face emoticon on virtual touch screen. Customer service evaluation concept.

Federal agencies score all-time high on customer satisfaction survey

Management

Satisfaction with federal government services hits new low

Agency Oversight

Federal Drive Interviews — Feb. 6, 2013

Federal Drive

Survey: citizen satisfaction plunges

Federal Drive