Forrester Research

  • For your constituents, customer experience is like bliss when it's excellent, and hell on earth when it's lousy. One new piece of research says federal agencies fail at customer experience. One reason is they ignore the important ingredients that go into good customer experience. Joining the Federal Drive with more, Rick Parrish, principal government customer experience analyst at Forrester Research.

    September 09, 2016
  • In today's Top Federal Headlines, a new report shows that while some agencies are improving, the federal government still ranks among the worst for customer experience.

    September 06, 2016
  • Here’s a fun, “little” cloud computing nugget to digest this lovely Monday afternoon. In its latest report, Forrester Research estimates the global cloud computing market will grow to $241 billion by the year 2020. That’s up from $40.7 billion in 2011. According to the executive summary, the report “forecast[s] shifts in the usage patterns of [...]

    April 25, 2011
  • You’re being pressed for greater innovation, efficiency, openness, and responsiveness. But do you have the tools you need to get that done? Forresters Research’s new report, Portrait Of A Government Information Worker – Forrester Research,…

    February 09, 2011
  • Before the teleworkforce can grab the iPad and go, data storage will need to hit the cloud.

    February 07, 2011
  • Increasing efficiency is one of the Obama administration\'s top initiatives and achieving that goal relies, at least in part, to consolidating data centers. Richard Fishera with Forrester Research explains the process.

    October 18, 2010
  • If you don\'t want employees in your agency to use a USB device, you can install an agent on the laptop that\'ll block any communication with a USB device. It is one example of a Data Leak Prevention tool, which can help you define the data you\'re trying to protect from threats within your own network. But that also means you have to know exactly what data it is that you WANT to protect. Khalid Kark of Forrester Research says if you don\'t know, you can\'t define it and the DLP tools can\'t work.

    September 02, 2010
  • New tools can help you protect your network from the threat within. Khalid Kark of Forrester Research says there\'s a set of tools that are considered \"network-centric,\" that will record all the network sessions. That allows cyber sleuths to replay the sessions and find out where any breaches or intrusions are coming from - in house. There are also \"data leak prevention\" tools you can use that\'ll allow you to create your own parameters that\'ll block that information from leaving your network.

    September 02, 2010
  • Which mobile devices have what your agency needs? And how can you decide?

    August 30, 2010
  • This week, host Tom Temin talks with Khalid Kark of Forrester Research. Aug. 26, 2010

    August 24, 2010
  • The word has came down from the White House: Consolidate or otherwise reduce the number of federal data centers by half. Doug Washburn with Forrester Research tells us how it can be done.

    August 20, 2010