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Last week, the Government Accountability office released some of its conclusions about the problems surrounding the launch of HealthCare.gov, like cost overruns, schedule delays and an alleged lack of proper oversight over the project's prime contractor. It warned problems with the website could resurface later this year. GAO says the management weaknesses that caused the problems in the first place are still in place at the Centers for Medicare and Medicaid Services. Roger Waldron, president of the Coalition for Government Procurement, joins In Depth with guest host Jared Serbu. He says the procurement side of the issue isn't the true villian in this ongoing I-T saga.
It's been a while since the problems surrounding HealthCare.gov were front page news. But a new examination of the site's troubled launch by the Government Accountability Office makes very clear that the IT acquisition problems that existed in the program over the past few years are not a thing of the past, and users could run into trouble once again during the next open enrollment period. Bill Woods is Director of Acquisition and Sourcing Management Issues at the GAO. On In Depth with guest host Jared Serbu, he shared some conclusions from their examination of the acquisition challenges at CMS.
The problems at Veterans Affairs, and the unsuccessful rollout of healthcare.gov could be evidence of something systemic. Some call it a 'civil service crisis'. Whatever it is, it's claimed jobs at both the career and political appointee levels. John Palguta is the Vice President for Policy at the Partnership. He spoke with Tom and Emily on the Federal Drive.
The furor over HealthCare.gov isn't gone quite yet. Several congressional committees still plan to conduct postmortems on what went wrong. The rollout of the website is just one example of how the federal government brand has taken a hit. Sanjay Sardar, chief information officer at the Federal Energy Regulatory Commission and government co-chair for this year's Management of Change conference, tells In Depth with Francis Rose restoring that brand is a very important job for the federal government for many reasons.
What's next for the Centers for Medicare and Medicaid Services in the wake of the HealthCare.gov fiasco?
For the first time since 2010, citizen satisfaction with federal government services dropped last year, according to a new report from the American Customer Satisfaction Index. The average overall citizen satisfaction with the government's services fell 3.4 percent in 2013 to a score of 66.1 points (on a 100-point scale). Much of the decline is attributable to a "deterioration in satisfaction" with federal websites, which users found "more difficult to navigate, less reliable, and the information provided less useful" than in years past, according to the report.
HHS and CMS cyber officials tell House lawmakers the Affordable Care Act portal is meeting or exceeding industry best practices for information assurance.
The botched rollout of HealthCare.gov in 2013 means agencies must work harder than ever as they face continued tech challenges in 2014. Alan Shark, executive director and CEO of the Public Technology Institute, said the top challenges will be regaining public trust and ensuring security.
John Hudak and Phil Wallach with the Brookings Institution will discuss the top federal government issues in 2013, and what's ahead in the new year. December 20, 2013
Federal News Radio surveyed more than a dozen current and former federal officials about what technology and acquisition stories stood out last year.
Linda Rix, co-CEO of Avue Technologies will discuss how uncertainty in the federal marketplace is stifling government innovation. December 6, 2013 (Encore presentation December 13, 2013)
As much as I would like to improve the procurement process, there is much more to this story than how we buy IT. How we manage IT projects is equally or more important.
Jon Etherton, president of Etherton and Associates, Inc., joins host Roger Waldron for a wide ranging discussion of the issues affecting contractors. December 3, 2013
Some blame procurement for HealthCare.gov's troubles, but the root of the problem with the government's health care website is a matter of pure project management.