An early draft of a fiscal 2017 spending bill aims to deliver more severe cuts to the Internal Revenue Service, and would prevent the agency from enforcing provisions in the Affordable Care Act.
A House Appropriations subcommittee delivered a major setback to the funding of a consolidated Department of Homeland Security headquarters campus on Wednesday.
Rep. Henry Cuellar (D-Texas) said agencies are too selective about what they choose to include or omit in their progress reports on customer service. Instead, agencies should challenge themselves and begin holding themselves to higher performance standards, he added.
Rep. Henry Cuellar (D-Texas) authored a provision in the fiscal 2016 omnibus spending bill requiring OMB to create governmentwide customer service standards.
Rep. Henry Cuellar (D-Texas) authored a provision instructing OMB to ensure budget plans are linked more directly to performance measures as required under the GPRA Modernization Act.
The provision tells agencies to show how program performance metrics are tied to priority goals.
Rep. Henry Cuellar (D-Texas) said he put provisions in the fiscal 2015 spending bills that build upon the Government Performance and Results Act Modernization Act in linking agency metrics to its budget request. He also added a provision that requires agencies to set customer service standards.
Rep. Tom Latham (R-Iowa) introduced a bill requiring agencies to use continuous process improvement measures. The bipartisan “Lean and Responsive Government Act” looks to improve efficiency and effectiveness in agency management.
Legislation aimed at improving response times and customer service across government agencies passed the House Wednesday.
The provision is one of many in a new bill passed out of a House committee last week to boost customer service at federal agencies. The Federal Customer Service Enhancement Act — or H.R. 538 — would direct the Office of Management and Budget to set customer service standards and name someone to be a customer relations representative at each agency.