IRS Master File System

FILE - This March 22, 2013 file photo, shows the exterior of the Internal Revenue Service building in Washington. The Internal Revenue Service is recalling about 46,000 of its employees furloughed by the government shutdown, nearly 60 percent of its workforce, to handle tax returns and pay out refunds. The employees won't be paid. (AP Photo/Susan Walsh, File)

Still ‘sorry wrong number’ for beleaguered IRS

IRS phone operators bear the brunt of taxpayer ire. But phone staff didn’t create the problem everyone lives with.

Tom Temin Commentary