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The Internal Revenue Service continues to work on improving customer service.
Leadership within the IRS' procurement office say they are working toward a culture change among their workforce, and earlier intervention with industry.
As members of Congress encourage the whistleblower community to continue to speak up, they acknowledged the long list of improvements they want to make to whistleblower protections at individual agencies like the IRS and FBI.
The Internal Revenue Service is working to roll out a new agency-wide email system by the end of the year that will automatically archive messages for record-keeping purposes. The Treasury Inspector General for Tax Administration said under legacy processes, the IRS is running afoul of federal records laws in several ways. Greg Kutz, assistant inspector general for audit at TIGTA, joined Federal Drive with Tom Temin to talk about what the office found when it took a deep dive into records.
Treasury Secretary Steve Mnuchin and IRS Commissioner John Koskinen urged Congress to fund the tax administration so it can invest in IT infrastructure, and meet customer service demands.
The Internal Revenue Service reported between January and June 1, it identified roughly 10,000 business returns for potential ID theft, compared to 4,000 in 2016, and around 350 in 2015.
How does an agency improve customer experience while simultaneously dealing with a shrinking budget, a smaller workforce and maybe even a hiring freeze?
The National Taxpayer Advocate and Electronic Tax Administration Advisory Committee (ETAAC) released their respective reports, highlighting actions the IRS needs to take to improve customer service and strengthen IT security.
Friday is D-Day, as in Decimation Day, when federal agencies are supposed to unveil and reveal their downsizing plans, which will mean buyouts, early outs and layoffs for some.
In today's Federal Newscast, the Navy would benefit from a proposed law that would grow its fleet to 355 ships. Estimates vary as to how quickly the 79-ship buildup could happen, or how it would be paid for.
DHS is planning to hold its fourth reverse industry day on June 28 while three other agencies are following in their footsteps by holding similar events with vendors.
Service to America Modals program finalist Timothy Camus, also deputy inspector general for investigations at the Treasury Inspector General for Tax Administration, joined Federal Drive with Tom Temin to discuss his work to help end the phone scam.
Rajive Mathur has been appointed the new deputy commissioner for systems and CIO for the Social Security Administration.
As part of its ongoing Future State initiative, the IRS will refresh its website starting this summer. The agency is also continuing to develop a secure online account for taxpayers to check the status of their balances, as well as a new digital communications tool where citizens can correspond with the IRS in a secure environment.